SkySuite Wiki - User contributions [en-gb]

Issue BackOrdersRegular

2021-01-08T16:18:53Z

V.Attard:

__TOC__

'''Please use our [[Tips and Tricks]] page for understanding how the SkySuite portal works and how to navigate faster and easier.'''

= Back Orders =

== Background on Back Orders ==

When requisitions are raised and approved in SkyLog they generate shipment 'issues', these issues are sent to your distribution warehouse to inform them of goods to ship but if stock of specific items are out of stock at the warehouse then a 'back order' is generated so you can decide whether you wait until replacement goods arrive, cancel the line, dispatch from a non default warehouse or replace it with another item.

== Understanding your Back Order ==

After a requisition has been submitted and an issue generated that has been placed on 'Back Order' due to no stock being available at the default warehouse, you can now navigate to the main non-SAP Centric back order page.

Simply click the pencil icon on the record you require to review and action, as per the below you will be presented with information regarding the specific order, how to process the order further, and the items that were not available to ship due to being out of stock.

[[File:Back Orders 1.png|1000px|]]

==Processing a Back Order==

There are multiple ways to process a back order in the SkyLog system, you can wait for stock to arrive from the initial warehouse, send items from an alternative warehouse or cancel the entire order or specific items.

On the stock item line you will see a column for 'Current Free Stock', this is the stock level at the warehouse that the goods were supposed to be initially shipped from, if there is now available stock to be sent you can process the back order as per the below section.

If there is no free stock at the warehouse then your airlines setup may enable you to select a different warehouse to ship the stock from, to achieve this simply click the drop down arrow for the item and select the 'Ship From' button from any of the warehouses displayed which have a positive current free stock figure.

[[File:Back Orders 2.png|1000px|]]

The process options available to you are as follows;

• '''Pick Instructions''' - Text Instructions that can be sent to the dispatching warehouse.

• '''Priority''' - Two options are available 'Regular' or 'Urgent', this can be used to flag an order to the dispatching warehouse whether it is urgent due to items being out of stock for a period of time.

• '''Transport Mode''' - Depending on transport modes that are setup for the relationship between the warehouse and station, then those options will be displayed.

• '''Remaining Order Action''' - Depending on the actions you make on the items regarding quantities then if there is remaining stock or items then you can 'Cancel Difference' or 'Create Separate Issue for Balance'

These are the same options as if you were to process the back order from the original warehouse.

If processing from the original warehouse then simply fill in the 'Ship Now Qty', and fill out the process option above.

Issue BackOrdersRegular

2021-01-08T13:55:08Z

V.Attard:

2020-11-30T18:15:05Z

V.Attard:

Issue BackOrdersRegular

2020-11-30T12:51:38Z

V.Attard:

File:Back Orders 1.png

2020-11-30T11:38:54Z

V.Attard:

2020-10-09T09:03:40Z

2020-10-06T13:09:07Z

V.Attard:

Substitution UnplannedIndex

2020-10-06T13:08:59Z

2020-10-02T12:45:57Z

2020-09-30T15:03:14Z

V.Attard:

Please use our '''[[Tips and Tricks]]''' page for understanding how the SkySuite portal works and how to navigate faster and easier.

__TOC__

<h1>Summary</h1>

Once a Requisition has been submitted by a caterer it needs to now be approved by the station provisioning manager, the Requistion Approval pages allow the SPM to check, alter and finally approve or reject an order which then would be sent to the warehouse or supplier based on your airlines setup.

<h1>Approving a Requisition</h1>

<h2>1. Locating a Requisition</h2>

Firstly you will need to navigate to the 'Review/ Alter Requisitions' page, here you will be displayed with all of your airlines Requisitions that have been submitted for approval. Use the filters to find any specific Requisition you need to look at, you can use the drop down ([[file:Dropdown2.png]]) next to each record to quickly check which items are on the Requisition. When the correct record is located simply click the pencil icon [[file:20200527 Edit.png]].

<h2>2. Checking a Requisition</h2>

When you have entered your chosen Requisition you will be able to view vital information such as; destination, dates, weights, transport modes, items, quantities, notes and much more information based on your airlines setup.

You can now alter the information that the caterer has entered if you deem it to be incorrect or have more accurate information. The data that can be amended in the header section is;

• Required Date - The date you require the order to arrive at the station.
• Preferred Transport Mode - Depending on what is setup for this specific station there may be multiple ways that the goods can be shipped to the station, thus SkyLog will change this automatically based on the date if it deems it necessary.
• Comment - This may already contain a comment made by the caterer which you can add too.
• Client Order Note - Another comment box which clients can utilise.

<h2>Requisition Loading Groups</h2>

Depending on your airlines setup you may be displayed with specific loading groups

<accesscontrol>SLXGLOBALADMIN,SLXLOCALADMIN,SLXOPERATIONAL</accesscontrol>

Requisition AwaitingApproval

2020-09-30T12:13:46Z

V.Attard:

Requisition AwaitingApproval

2020-09-30T12:12:29Z

V.Attard: Created page with " Due to your airline access rights, you must choose whether you want to view Requisition Approval documents related to SAP-Centric or non SAP-Centric airlines. '''SAP-Centri..."

OrganizationSite Index

2020-09-30T09:59:47Z

V.Attard:

Please use our [[http://wiki.skylogportal.com/index.php?title=Tips_and_Tricks '''Tips and Tricks''']] page for an understanding how the SkySuite portal works and how to navigate faster and easier.

__TOC__

<h1>Organization Site</h1>

Refers to a specific location / address, and therefore one [[http://wiki.skylogportal.com/index.php?title=Organization_Index'''Organization''']] is expected to have one or more organization sites linked to it. An Organization site will be associated to stations, supplier branches, manufacturers, warehouse locations, airlines etc. The organization site carries the address, and is the source of information for proforma invoices and purchase orders.

[[File:20200514 Organization Sites.png|1000px|]]

When setting up a [[http://wiki.skylogportal.com/index.php?title=Station_Index'''Station''']] record for catering units, laundry stations, lounges or suppliers, the organization and organization site must exist. It is possible to have multiple stations linked to the same organization site, for example a catering unit may have one station for the general equipment and one station for bonded/ alcoholic goods to allow for differentiation on the users that can order against each station. The two stations will be linked to the same organization site, because it is the same physical address.

<h2>How to Create and Update Organization Sites</h2>

Considering organization sites are common between airlines - for example, a catering unit can deliver service to multiple airlines from the same physical location - the update and creation of organization sites is a centralised activity done only by the SkySuite technical team, thus in order to create/ update an organization site, you will need to raise a support ticket.

'''IMPORTANT''' – Before asking SkySuite support to create a new organization site, please take the time to thoroughly search to see if a record already exists for your site, perhaps under a slightly different name. If you cannot find an existing entry, then the SkySuite support team will require the following information:

[[File:Org_Site_1.PNG|500px]]

Using the above details you can now use the below table to fill out and upload to the ticket you log;

'''Note: Complete in full paying particular attention to the rows data is required (i.e where row is red)'''

{| class="wikitable"
|+ style="caption-side:bottom; color:#e76700;"|''Copy and paste this table''
|-
! style="color:black" | Table
! style="color:black" | Required (Mandatory)
! style="color:orange" | Your Request (Your data)
|-
|Organization
|Code
|
|- style="font-style: italic; color: red;"
|Organization
|Name
|
|- style="font-style: italic; color: red;"
|Organization
|Category
|
|-
|OrganizationSite
|Code
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Name
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Address Line 1
|
|-
|OrganizationSite
|Address Line 2
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Town
|
|-
|OrganizationSite
|State
|
|-
|OrganizationSite
|Zip
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Country
|
|-
|OrganizationSite
|Telephone
|
|-
|OrganizationSite
|Fax
|
|-
|OrganizationSite
|Language
|
|}

To raise a support ticket follow the path below:

[[File:20200514 Raise support.png|350px|]]

<accesscontrol>SLXGLOBALADMIN,SLXLOCALADMIN,SLXOPERATIONAL</accesscontrol>

OrganizationSite Index

2020-09-30T09:57:23Z

V.Attard:

Please use our [[http://wiki.skylogportal.com/index.php?title=Tips_and_Tricks '''Tips and Tricks''']] page for an understanding how the SkySuite portal works and how to navigate faster and easier.

__TOC__

<h1>Organization Site</h1>

Refers to a specific location / address, and therefore one [[http://wiki.skylogportal.com/index.php?title=Organization_Index'''Organization''']] is expected to have one or more organization sites linked to it. An Organization site will be associated to stations, supplier branches, manufacturers, warehouse locations, airlines etc. The organization site carries the address, and is the source of information for proforma invoices and purchase orders.

[[File:20200514 Organization Sites.png|1000px|]]

When setting up a [[http://wiki.skylogportal.com/index.php?title=Station_Index'''Station''']] record for catering units, laundry stations, lounges or suppliers, the organization and organization site must exist. It is possible to have multiple stations linked to the same organization site, for example a catering unit may have one station for the general equipment and one station for bonded/ alcoholic goods to allow for differentiation on the users that can order against each station. The two stations will be linked to the same organization site, because it is the same physical address.

<h2>How to Create and Update Organization Sites</h2>

Considering organization sites are common between airlines - for example, a catering unit can deliver service to multiple airlines from the same physical location - the update and creation of organization sites is a centralised activity done only by the SkySuite technical team, thus in order to create/ update an organization site, you will need to raise a support ticket.

'''IMPORTANT''' – Before asking SkySuite support to create a new organization site, please take the time to thoroughly search to see if a record already exists for your site, perhaps under a slightly different name. If you cannot find an existing entry, then the SkySuite support team will require the following information:

[[File:Org_Site_1.PNG|500px]]

Using the above details you can now use the below table to fill out and upload to the ticket you log;

{| class="wikitable"
|+ style="caption-side:bottom; color:#e76700;"|''Copy and paste this table''
|-
! style="color:black" | Table
! style="color:black" | Required (Mandatory)
! style="color:orange" | Your Request (Your data)
|-
|Organization
|Code
|
|- style="font-style: italic; color: red;"
|Organization
|Name
|
|- style="font-style: italic; color: red;"
|Organization
|Category
|
|-
|OrganizationSite
|Code
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Name
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Address Line 1
|
|-
|OrganizationSite
|Address Line 2
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Town
|
|-
|OrganizationSite
|State
|
|-
|OrganizationSite
|Zip
|
|- style="font-style: italic; color: red;"
|OrganizationSite
|Country
|
|-
|OrganizationSite
|Telephone
|
|-
|OrganizationSite
|Fax
|
|-
|OrganizationSite
|Language
|
|}

To raise a support ticket follow the path below:

[[File:20200514 Raise support.png|350px|]]

<accesscontrol>SLXGLOBALADMIN,SLXLOCALADMIN,SLXOPERATIONAL</accesscontrol>