SecurityQuestionsResetForm

What to do if a user needs to reset the password for their Skysuite Account but they are unable to answer the security questions held for the account

If a user is unable to answer the security questions for their account, they can complete a reset form and send it to us.

The completed form MUST come from the email address that is linked to the user's account, if it comes from a different email address, we will not act on the request - that may mean that the user needs to register for a new account, in which case so be it.

The user must send the completed form to us using: [email protected]; if ANYONE else is in distribution, be it a colleague, their line manager or the provisioning manager for their station (even if thats a SkylogistiX employee) we will not act on the request - the user will need to start over and choose new/fresh security questions. The questions should be personal and private and thus only the end-user should be able to successfully answer the chosen security question.

No one else should know what the security questions for an account are, only the owner of the account, hence why if the end-user has cc'd someone else on their email, we will reject the request.

If the account is suspected to be a group/shared account, e.g. used by everyone in a location then this is not something that we encourage - in that situation, we will ask each user to register for his/her own SkySuite account, thus the security questions should be personal and meaningful/relevant to the end user.

If the security questions are impersonal then we may reject the request, for example "What colour is the notice board above Dave's desk?" or "Who was most drunk at the 2019 Christmas office party?", e.g. they could be answered by anyone in the office at that location, we will reject the request. Similarly, if the questions are poorly chosen and easy to answer by ANYONE, e.g. "What is the answer to 1 + 1?" or "What is the capital city of England?", we will reject the request.

Examples of GOOD Security Questions

Example Question	Example Answer	Why its a GOOD Question Choice
What is my favorite football team?	Barcelona	Simple, one word answer and a question that should last with you for life.
Name of my first ever dog?	Rover	Specific question with a single word answer that won't change over time.
Surname of my first ever boyfriend/girlfriend?	Thomas	Specific question with a single word answer that won't change over time.
My father’s first name?	John	Specific question with a single word answer that won't change over time.

Examples of BAD Security Questions

Example Question	Example Answer	Why its a BAD Question CHoice
What is my favorite color?	Blue	Can be easily guessed-at by others.
In what year was I born?	1980	Anyone that knows you can probably guess your age fairly accurately (it wont take too mamy attempts to guess it correctly).
What is the name of my boyfriend/girlfriend?	Jamie	This may not be a good choice (depending on how frequently your love life changes!) :-)
My first holiday?	Abergavenny, Wales, Summer of 1994	Question is not specific enough and answer is too long and uses punctuation which may not be repeated the same way. To clarify, specifying “Abergavenny, Wales, Summer - 1994” would result in SkyLog rejecting your answer as it needs to be an exact match.
My first pet?	Gerbil called “Petal”	See previous note
What is my surname?	Smith	Too easy for ANYONE to answer
What is my password	London2012	If you can’t remember your password in the first place then you won’t be able to answer your security questions (think about it)	-	What is my credit card PIN?	1234	Such information shouldn’t be posted on-line, it should be something known only to you and should not be shared / divulged.
What is my social security number?	AB 00 11 22 C	Such information shouldn’t be posted on-line needlessly (unless it is required by a government agency or your employer for example).

NOTES:

• There is no need to actually print, complete and scan/photograph the form; you can simply send an email to us with your chosen security questions and questions; you choices dont need to sent as an attachment or embedded file, your choices can be edited as text within the body of you message.

• If you should need to answer your chosen security questions at some point, you MUST enter your chosen answer exactly as its specified - your security questions are CASE SENSITIVE.

Remember Like a bank, we will NEVER ask you to reveal, share the password for your SkySuite Web portal account - if anyone should ever ask you for this, it is very likely to be a fraudulent request from someone who is not trustworthy; you should never disclose, reveal your password nor the answers to your chosen security questions. This information should not be written down/printed nor should it be stored in files on your computer nor any other electronic device. Furthermore, such sensitie information should not be shared with your collegues nor your boss / line manager.