Issue BackOrdersRegular
Please use our Tips and Tricks page for understanding how the SkySuite portal works and how to navigate faster and easier.
Back Orders
Background on Back Orders
When requisitions are raised and approved in SkyLog they generate shipment 'issues', these issues are sent to your distribution warehouse to inform them of goods to ship but if stock of specific items are out of stock at the warehouse then a 'back order' is generated so you can decide whether you wait until replacement goods arrive, cancel the line, dispatch from a non default warehouse or replace it with another item.
Understanding your Back Order
After a requisition has been submitted and an issue generated that has been placed on 'Back Order' due to no stock being available at the default warehouse, you can now navigate to the main non-SAP Centric back order page.
Simply click the pencil icon on the record you require to review and action, as per the below you will be presented with information regarding the specific order, how to process the order further, and the items that were not available to ship due to being out of stock.
On the stock item line you will see a column for 'Current Free Stock', this is the stock level at the warehouse that the goods were supposed to be shipped from, if they are
The process options available to you are as follows;
• Pick Instructions - Text Instructions that can be sent to the dispatching warehouse.
• Priority - Two options are available 'Regular' or 'Urgent', this can be used to flag an order to the dispatching warehouse whether it is urgent due to items being out of stock for a period of time.
• Transport Mode - Depending on transport modes that are setup for the relationship between the warehouse and station, then those options will be displayed.
• Remaining Order Action - Depending on the actions you make on the items regarding quantities then if there is remaining stock or items then you can 'Cancel Difference' or 'Create Separate Issue for Balance'
